سياسة الاسترجاع والإلغاء

Scope

This policy covers subscription cancellations and refund requests for platform fees paid directly to us, subject to Consumer Protection Law 15/2020 and e-Commerce Law 14/2023 where applicable.

Trial

If an advertised free month applies, you may cancel before the first paid charge with no platform fee for that trial period.

Cancellation

Cancel renewal from the dashboard or by emailing us before the renewal date. Access continues until the end of the paid period unless otherwise stated.

Refunds

Recurring subscription fees are non-refundable for time used or elapsed, except where (a) charged in error, (b) we failed to provide the core service due to our fault and did not remedy within a reasonable time after notice, or (c) law requires a refund. We review complete requests within 14 days.

Add-ons & third-party costs

Prepaid third-party costs (domains, ads, app-store fees, gateways…) are non-refundable after purchase with the provider, unless the provider itself refunds.

Merchant store sales

Refunds of merchant-customer purchases are the merchant’s responsibility under their policy and gateway. We are not a party to those transactions.

How to request

Email info@fawzai.net with account id, payment date and reason. If approved, refunds go via the original payment method within a reasonable time.

Contact

For questions about this policy: info@fawzai.net

fawz ai Artificial Intelligence Developing Services — 2nd Floor, Al Fattan Tower, opposite Rixos Resort, Dubai Marina, Dubai, United Arab Emirates